Who it's for / Customer Service

Answer it before the phone rings.

Live status, proof of delivery and exceptions against every consignment, plus a portal your customers can serve themselves. Spend less of the day looking things up.

POD in seconds
Live status Every job
Portal Customer self-service
The old way

Sound familiar?

Customer service becomes the lookup desk: status, PODs and ETAs, all day, by phone and email.

The phone never stops

Where is my delivery, can I get the POD, what is the ETA. All day, every day.

Answers are buried

Status lives across despatch, drivers and the office, so a simple query takes ten minutes.

PODs are chased by hand

Proof of delivery is dug out and emailed one at a time.

No visibility for the customer

Clients cannot see their own jobs, so every update is a call to you.

Capabilities in depth

Three capabilities that take work off your desk.

Customer Portal

Status, PODs and bookings, self-served.

How much of the day goes on looking things up for customers?

Clients see live consignment status, pull their own proof of delivery and lodge bookings straight into the system, so your team stops being the lookup desk.

Proof
Self-service
fewer status and POD calls to field
Customer self-serving delivery status in the JAIX portal
Live Map Tracking

Answer the ETA before the customer asks.

How many calls a day are just where is my delivery?

Real-time GPS puts every vehicle on one map, and location and status feed the portal, so the ETA is visible without ringing the cab.

Proof

“The where-is-my-freight calls have dropped right off.”

Customer Service Lead
Live map showing the fleets real-time location and ETAs
Driver Mobility

Sign-on-glass POD that lands the moment it is captured.

How much of your day is spent chasing paper PODs?

Drivers capture sign-on-glass POD on the device and it attaches to the consignment instantly, so anyone can retrieve proof of delivery without a phone call or waiting on paperwork.

Proof
Instant
POD retrieval, no paperwork wait
Driver capturing proof of delivery at the point of handover
“Customers answer their own status and POD questions now. The phones are quieter and we look more on top of it.”
Customer Service Lead
See it on your desk

Quieten the phones. We will show you the portal in JAIX.

A specialist walks your operation through the platform end to end. No scripted slide tour, no obligation.