Live status, proof of delivery and exceptions against every consignment, plus a portal your customers can serve themselves. Spend less of the day looking things up.
Customer service becomes the lookup desk: status, PODs and ETAs, all day, by phone and email.
Where is my delivery, can I get the POD, what is the ETA. All day, every day.
Status lives across despatch, drivers and the office, so a simple query takes ten minutes.
Proof of delivery is dug out and emailed one at a time.
Clients cannot see their own jobs, so every update is a call to you.
How much of the day goes on looking things up for customers?
Clients see live consignment status, pull their own proof of delivery and lodge bookings straight into the system, so your team stops being the lookup desk.
How many calls a day are just where is my delivery?
Real-time GPS puts every vehicle on one map, and location and status feed the portal, so the ETA is visible without ringing the cab.
“The where-is-my-freight calls have dropped right off.”
How much of your day is spent chasing paper PODs?
Drivers capture sign-on-glass POD on the device and it attaches to the consignment instantly, so anyone can retrieve proof of delivery without a phone call or waiting on paperwork.
“Customers answer their own status and POD questions now. The phones are quieter and we look more on top of it.”
A specialist walks your operation through the platform end to end. No scripted slide tour, no obligation.