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Platform / Customer Portal

Let customers answer their own questions

JAIX Customer Portal gives your clients a live window into their freight and stock: status, proof of delivery, inventory and bookings, all self-service. They get the answer in seconds, and your team fields fewer calls.

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Trusted by Australian freight operators for 40 years

portal.jaix.com.au CUSTOMER PORTAL / MARLOO FRESH PRODUCE Welcome back, Marloo Fresh Live from despatch BOOK A PICKUP FROM Gepps Cross DC, SA 5094 TO Laverton North, VIC 3026 PALLETS 6 standard SERVICE General $1,284.50 Quoted instantly off your rates Book pickup TRACK CONSIGNMENT BC677 Gepps Cross to Laverton North ETA 16:40 Booked Picked up In transit Delivered POD photo and signature will appear here the moment your delivery is signed. INVOICES AND PODS INVOICE CONSIGNMENTS AMOUNT STATUS POD INV 88231 BC677 + 2 more $3,214.90 Paid View INV 88198 BC671 + 4 more $5,102.30 Due 14 Jul View INV 88144 BC652 + 1 more $1,872.00 Paid View
The shift

Every status call is a job your team did not need. The portal removes it.

The old way
  • Customers phone and email for status and PODs
  • Staff stop work to look up and send proof
  • Bookings taken by phone, then re-keyed into the system
  • Clients have no visibility between updates
With JAIX
  • Clients self-serve status, POD and stock online
  • Proof of delivery downloads in seconds, unprompted
  • Customers lodge bookings straight into the system
  • One portal across freight and warehousing
What it does

Your clients, served without the phone call.

Three things clients do for themselves, because the portal sits on the live platform.

POD self-serve
Status and proof

Status and POD without a phone call

How much of the day goes on status requests?

Clients see live consignment status and pull their own proof of delivery, so your team is not the lookup service.

fewer inbound calls
BOOK online
Self-service bookings

Let clients lodge their own jobs

How many bookings get re-keyed from email?

Customers enter bookings directly into JAIX through the portal, so jobs start as clean data, not a re-typed email.

bookings keyed once
STOCK live
Inventory visibility

Clients see their own stock

Who answers the stock-count questions?

For warehousing clients, the portal shows live inventory and movements, so they check their own stock instead of calling.

stock visible to the client

"Our clients pull their own PODs and check their stock online. The phones are quieter, and we look more professional for it."

Customer service lead
100+
Australian implementations
40yr
building freight software
1
portal, freight and stock
0
PODs to chase

Built for operations like yours

3PL and warehousing Clients who want to see their own stock Customer-service-heavy operations Cut the status calls High-volume despatch Bookings lodged straight into the system

Give your clients the portal. We will show you it in JAIX.

A specialist walks you through what your customers would see, from status to POD to bookings. No scripted slide tour, no obligation.

Request a tailored demo